Job Description

Customer Service Agent

Description Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people.

Role Purpose The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What you will be doing + Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance. + Host self-service kiosks and verify passengers' documents prior to boarding aircraft, + Interpret identification labels along with baggage and cargo routing tags. + Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage). + Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats. Must have a flexible schedule

Safety, Security, Wellbeing and Compliance: You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy. Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for + Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. + Bilingual English/Spanish is a plus. + Computer skills are required as you will be using computer-based systems to perform some of your primary job duties. + Ability to proficiently read, write and speak English, excellent communication skills + Must be able to stand for long periods of time at the ticket counter and gate check-in areas. + Must pass pre-employment drug screen.

Diversity Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Application Instructions Is this role ticking all the boxes for you? If so, please click apply now! Qualifications Education Required + Technical/other training or better Licenses & Certifications Required + DRIVERS LICENSE Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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