Employer Industry: Non-Profit Arts and Cultural Organizations Why consider this job opportunity Salary up to AUD 85,000 Comprehensive benefits package, including medical, dental, and vision plans, life and AD&D insurance, and a 401(k) retirement plan with employer match Generous paid time off, including vacation, sick leave, and 12 weeks of paid parental leave Opportunity for a 7-week sabbatical after seven years of service Work remotely from Australia or New Zealand with a flexible schedule Commitment to diversity, equity, accessibility, and inclusion in the workplace What to Expect (Job Responsibilities) Provide prompt troubleshooting assistance to Tessitura software users across various functionalities, including ticketing and fundraising Log and track reported issues, keeping member organizations informed of resolution progress Assist users via phone calls in troubleshooting Tessitura-related issues Conduct consulting projects, onboarding, and training for new members Act as a subject matter expert for optimizations and new feature adoption What is Required (Qualifications) Strong interpersonal, communication, and customer service skills with a "customer first" approach Experience working collaboratively with diverse stakeholders in the global arts and culture sector Proficiency in writing queries and managing database objects with Microsoft SQL Server Ability to manage time efficiently and meet deadlines in a dynamic environment Must be eligible to work in Australia or New Zealand How to Stand Out (Preferred Qualifications) Experience in project management and delivering business-critical projects Desire for continued learning to enhance technical and professional skills We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr Trans-Tach
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