Job Description

Job Description

Job Description

*Location: Must live in the State of Oregon

*Work Schedule: Must have flexibility to work a shift between the hours of 7:00 AM to 7:00 PM Pacific Time, Monday through Friday.

Job Summary:
Provides field or telephonic care coordination outreach activities to support care management program delivery to plan Enrollees to support healthy lifestyle choices & to reduce short- and long-term effects of chronic illnesses.
Responsibilities:

• Conducts general assessments for supervisor/lead interpretation/evaluation and assignment
• Participates in the interdisciplinary case reviews for collaborative assessment and coordination planning to ensure quality care
• Proactively engages in delivery of quality management program activities that are the direct responsibility of the Health Services team
• Assists in the achievement and ongoing maintenance of accreditations for defined programs
• Assists Lead, Supervisor and/or Manager in ensuring achievement of contractual financial obligations, including service delivery in a cost effective and efficient manner and through support of budgetary adherence by reporting accurate and timely work hours and expenses incurred during course of position duties
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules

The above list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.
*This role is remote within the State of Oregon and may require up to 5-10% travel to provider sites within the state depending on business needs.
Qualifications
Required Qualifications/Experience:

• Associate’s degree in health-related field and/or medical assistant training or higher
• Minimum 4 years of experience in care coordination
• Minimum 2 years of recent experience in clinical environment
• Minimum 1 year of telephonic outreach or call center experience

Preferred Qualifications/Experience:

• Public sector experience, e.g. Commercial / Medicare / Medicaid
• Knowledge of medical terminology
• Ability to efficiently work telephonically while completing system inputs
• Bilingual
• Knowledge of customer service principles
• Strong written and verbal communication skills
• Strong computer skills (e.g., care management applications, Internet/Web, Microsoft Office [Word, Excel])
• Strong prioritization and organizational skills
• Ability to receive verbal and written feedback in a professional manner and implement performance and productivity improvements as needed
• Ability to interpret real-time and historical information to inform and assist members concurrently
• Knowledge of regulatory and accreditation standards

Attention Applicants: Please be advised that proper email communication will only be sent from email addresses ending in @astyra.com. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. It is important to communicate within our guidelines and proper channels to expedite possible interview considerations.

#AC

Job Tags

Temporary work, Live in, Work at office, Monday to Friday, Shift work,

Similar Jobs