Job Description

Seasonal Holiday Event Staff

The Pittsburgh Downtown Partnership (PDP) is a non-profit organization committed to fostering economic vitality and improving life in Downtown Pittsburgh through public space activation and programming, clean and safe services, transportation, economic development programs, advocacy, and marketing.

Seasonal Holiday Event Staff will assist at a variety of PDP holiday activations including Light Up Night, the Holiday Market, Holiday Kidsplay, and Santa's House.

Seasonal Support Staff will be notified via email as shifts are available and can request as many as preferred. This position will be hired and scheduled by PDP staff in the Events Department and will report onsite at events to a dedicated Event Manager.

Duties and Responsibilities

• Foster a positive and welcoming atmosphere to enhance the visitor's experience.
• Display flexibility by providing support to various positions as required to maintain operational efficiency.

Info Booth Staff

• Provide information and directions to Market visitors.
• Assist with coordinating daily live entertainment, including playing holiday playlists between sets.
• Assist in the setup and teardown of PDP events, including handling signage and basic audio equipment or lighting.
• Conduct regular check-ins with vendors and promptly report any issues to the manager.
• Address on-site issues, resolve conflicts, and perform other assigned duties as needed

Santa's House Elf Staff

• Greet families and make sure they have received their ticket from the Food Bank.
• Give each family a choice card which explains the choice of diverse Santa's.
• Communicate efficiently via radio with backstage crew and photographer to ensure a seamless operation.
• Maintain cleanliness and organization in Santa's house at the start and end of each shift.

Holiday KidsPlay Staff

• Prepare games and activities for visitors, creating an engaging and enjoyable environment.
• Greet families and monitor attendance, ensuring a safe and enjoyable experience.
• Assist children with crafts and activities, encouraging their creativity.
• Organize games and restock activities as needed to keep the space well-maintained and enjoyable for visitors.

Job Conditions

• Must be willing to work mornings, days, evenings, weekends, and holidays.
• Must operate equipment safely and in accordance with training, wear appropriate attire, and report any unsafe work conditions or practices to the supervisor.
• Specific to Santa's House: Elf costumes are available to be worn over other clothes or an apron that goes over your jacket.

Qualifications

• Strong attention to detail
• Excellent communication skills
• Strong customer service skills and comfort working with the general public
• Ability to multitask and prioritize is essential
• Ability to think and act in a fast-paced environment
• Energetic, flexible, collaborative, and proactive
• Professional appearance required for shifts.
• Ability to work effectively in both a team setting and independently

Requirements

• All staff must have or be willing to get PA Criminal History, Child Abuse History, FBI Criminal History clearances.

Hours: Shifts vary depending on needs.

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