Job Description

Job Title: Japanese Bilingual Call Center Associate

Location: Torrance, CA (onsite)

Work Hours: 8-hour shifts, including weekends and holidays (between 5:00 AM - 4:00 PM)

Employment Type: Full-Time, Direct Hire, Non-Exempt

Qualifications:


Japanese Bilingual - Professional level Japanese reading writing required.


Availability to work within the designated shift schedule.


Strong computer literacy and ability to operate telephone and internal IT systems effectively.


Previous administrative or customer service experience is not required -comprehensive training is provided to ensure success in the role.


Prior experience in the travel industry is a plus.

Overview:

Japanese Bilingual Call Center Associate will provide customer service and support for travel-related inquiries, assisting customers with reservations, ticketing, and other travel arrangements. The company offers comprehensive training, allowing candidates without prior customer service experience to succeed in the role, as long as they can effectively perform the job after training. Flexible scheduling options are available through the Shift Swap / Day Trade system, allowing team members to exchange workdays with one another. By combining this flexibility with vacation or holiday time, employees can take extended breaks of up to one week or even one month.

Essential Duties include but not are limited to:


Handle customer inquiries regarding travel bookings, ticketing, seat assignments, and payment processing.


Assist customers in making new reservations or modifying existing domestic and international flight bookings.


Provide technical support for website and mobile navigation.


Address customer questions, complaints, and concerns with professionalism, aiming for first-call resolution.


Utilize various computerized systems to support customers and daily operations.


Foster a positive and service-oriented experience for all customers.


Perform additional administrative tasks as needed.

Benefits:

Medical/Dental/Vision/Life, Vacation, Holidays, Sick Leave, FSA, 401K, Educational Assistance, and travel benefits.

Job Tags

Full time, Flexible hours, Shift work,

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