Job Description

The Service BDC Agent position at Lexus of Orlando and Lexus of Winter Park offers a great opportunity for experienced call center agents, particularly those with a background in the automotive industry, to join a respected luxury dealership. Here’s an overview of the role:

Position: Service BDC Agent - Experienced Automotive Call Center Agent

Location: Winter Park, FL
Company: Lexus of Orlando and Lexus of Winter Park

Key Qualifications:

• Technical Skills: Proficiency in Microsoft Excel
• Team Fit: Dependable, driven team player with a "can-do" attitude
• Skills Required: Excellent communication, organization, and customer service skills
• Language: Bilingual proficiency is a plus

Responsibilities:

• Build strong rapport with guests to secure service appointments and instill confidence in the dealership
• Utilize CRM software to handle reservations and maintain effective follow-up
• Make outbound calls to schedule accessories or equipment installation for vehicle purchases
• Gain in-depth knowledge of products and services
• Provide a world-class experience to every guest
• Flexible availability for day, evening, and weekend shifts (closed Sundays)

Benefits:

• Insurance: BCBS FL Healthcare, dental, vision, life, AD&D, and disability coverage through Allstate
• Retirement & Time Off: 401(k), paid vacations, and holidays (Christmas, Thanksgiving, Labor Day, Memorial Day, July 4th, and New Year's Day)
• Eligibility: Full-time associates only, with specific eligibility requirements

This position is ideal for experienced call center agents who excel in customer interaction, organization, and professionalism, particularly those passionate about working in a luxury automotive environment.

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