Job Description

Care Coordinator I

Location: Only open to applicants in the following Arkansas counties: Clay

Department: Care Coordination

Reports To: Care Coordination Supervisor

Employment Status: Full-time FLSA Status: Non-exempt

Our Story Arkansas Provider Coalition (APC) provides Care Coordination for Summit Community Care, helping individuals with developmental disabilities and/or behavioral health diagnoses maintain their health and independence. Working with Arkansas Medicaid, APC ensures patient-centered care through service referrals, follow-ups, and navigation. The care process includes assessment, care planning, medication management, service coordination, and monitoring adherence to ensure timely access to quality, cost-effective care. Founded in 2017, APC is known for high-quality, individualized care across Arkansas. Core values include person-centered services, protection from harm, and the right to non-discrimination, dignity, and respect.

Our Mission Our mission at Arkansas Provider Coalition is to provide Care Coordination that ensures the highest quality services are provided to APC members and that services are coordinated and appropriately delivered by specialized service providers. APC is committed to ensuring there is continuity of care across all services provided to the members of Summit Community Care. APC connects its members to community services and supports that enable them to participate in the life of their communities through care coordination, advocacy, and responsiveness. APC and each of its employees value each member served and are committed to addressing each member's needs in the most respectful and effective manner possible.

Position Summary

Develop, implement, and monitor Person Centered Support Plans (PCSPs) for members with behavioral health needs, developmental/intellectual disabilities, substance use disorders, and other special populations. Collaborate with members, their families/guardians, providers, and care teams to ensure appropriate care and address healthcare access barriers.

Key Responsibilities

• Develop and manage annual PCSPs, including areas like Behavioral Health, Community Resources, Crisis Safety, IDD/Waiver, Financial Information, Mental Health, Physical Health, and Substance Abuse.
• Ensure members' health, safety, and service needs are met through direct interaction with members and their support networks.
• Maintain regular contact with members and their care teams, including monthly calls and quarterly in-person visits.
• Provide information and assistance via phone, email, and in-person.
• Document activities and member information in the EMR within 24 hours.
• Comply with APC policies and regulatory standards.
• Promote continuous learning and performance improvement.
• Maintain compliance with Conflict-Free Case Management rules and all relevant regulations.
• Operate company-issued technology and maintain a secure home office environment.
• Travel as needed for meetings, member visits, and training.

Qualifications

Education: Minimum completion of 2 years of college-level coursework in social work, psychology, sociology, another social science, or a health-related field. Bachelor's degree in social work, psychology, sociology, another social science, or a health-related field preferred.

Experience: Minimum of 1 years of experience in care coordination and at least 1 year of beginner-level experience with Microsoft Excel, Outlook, and Word. Ideally, applicants will have 3-5 years of experience in care coordination within managed care and/or the Arkansas PASSE (Provider-Led Arkansas Shared Savings Entity). Preferred qualifications include being a Licensed Practical Nurse (LPN).

Skills: Proficient in computer fundamentals and business software. Skilled in maintaining electronic filing systems, using standard office equipment, and operating an automobile. Effective communicator with diverse groups and maintaining confidentiality.

Benefits

Medical, dental, and vision insurance Flexible Spending Account (FSA) and Dependent Care FSA Company-paid life and AD&D insurance Voluntary life and AD&D insurance for yourself, spouse, and dependents Short-term disability Company-paid long-term disability Accident insurance, critical illness insurance, and cancer insurance Pet insurance Excellent student loan repayment benefit 12 paid holidays including one floating holiday Paid Time Off (PTO) 401(k) with company match Comprehensive Employee Assistance Program Hiring Hourly Range: $19.80 -- $24.40 hourly. The final offer will be determined based on the candidate's level of education, relevant experience, and overall fit for the role.

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